South Sudan National Police Service Officials Trained as Emergency Responders for ECC in Wau

Mar 10, 2016

Police responders train at the Emergency Call Centre in Wau. Photo Credit: UNDP

9 March 2016, WAU —On Wednesday, the South Sudan National Police Service (SSNPS) held a graduation ceremony at Palica Centre, Wau for 161 police responders of the Emergency Call Centre Wau. The graduates included 23 (2 female) officers and 138 Non-Commissioned Officers (22 female). Commissioner of Police Wau Maj. Gen. Chol Thuc Chol and SSNPS leadership, including Information and Communication Technology Deputy Director Brig. Kennedy Jonathan Rango from Juba, presided over the graduation ceremony.

“The first ever Emergency Call Centre was started in July 2014 in Juba as pilot. After one and a half years of operation, it is now being extended to Wau, and will continue to expand. This is supported by all mobile operators, UNDP, GIZ and UNMISS Police (UNPOL),” said Major Louis Livino Uganga, Community Policing Officer.

“We, the police of Wau, were not aware of ECC before this training, but now we are confident and ready to take up this assignment and make it a success,” said 1st Lt. Kilara Arac Valentino, as a representative from the trainees.

UNDP Capacity Building Specialist Dhanashree Karmarkar congratulated the trainees and commended the joint efforts of this private-public partnership. “This is a crucial mechanism to increase public access to the police, as the 777 toll free hotline provides 24-hour police response,” said Ms. Karmarkar. “This project, including the training, will increase SSNPS’ ability to respond to emergencies swiftly, professionally and effectively.”

This is the first public-private partnership to bring together SSNPS, the Ministry of Telecommunications, four mobile operators (MTN, Vivacell, Zain and Gemtel), UNDP, GIZ and UNPOL. Since its inception, the Emergency Call Centre has responded to 12,948 calls in all six police divisions of Juba. As a result of this collaborative effort, the expansion was focused on upgrading Juba as national technical hub with complete ownership and potential to activate in any location in South Sudan. Wau was selected as the next location and is expected to start by July 2016.

“This training will enable police to respond emergency situations professionally,” said Maj. Gen. Chol Thuc Chol at the event. He also thanked the Government of Japan, UNDP, GIZ, UNPOL and all mobile operators for their support to the Emergency Call Centre in Juba and this expansion phase in Wau. “Wau Security Council welcomed this initiative and expressed its readiness to start this to help community and improve security,” Maj. Chol continued.    

As part of the programme, communication equipment and recordkeeping registers will be handed over to police for the Emergency Call Centre. UNDP, with funding support from the Government of Japan, also supported the renovation and furnishing of Emergency Call Centre units in Wau headquarters and five police divisions.


The UNDP Access to Justice and Rule of Law project aims to enhance access to justice to the citizens of South Sudan, with special focus on women; reduce case backlog and prolonged and arbitrary detention at the state level; ascertain customary law; and strengthen the capacity of the Police Service, Prison Service, Ministry of Justice, and the Judiciary.

Contact information

Brig. Kennedy Jonathan Rango, SSNPS, +211 926 704 138

UNDP Communications team at

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